At EW77, the privacy and security of your personal data is a fundamental obligation, not an afterthought. This Privacy Policy explains in plain, structured terms exactly what personal information we collect from players across Malaysia, how we use it, who we may share it with, and the rights you hold over your own data. Please read this document carefully.
A brief summary of the key privacy areas addressed in this document. Please read all sections below for full legal detail.
We collect registration details, identity documents, transaction records, device information, and gameplay data necessary to operate your EW77 account and comply with legal obligations.
Your data is used to manage your account, process deposits and withdrawals via Maybank, DuitNow, Touch 'n Go eWallet and other Malaysian payment methods, detect fraud, and deliver personalised experiences.
We share data only with essential service providers (payment processors, identity verification services, fraud prevention partners) under strict confidentiality agreements. We never sell your data.
All data in transit is protected by 256-bit SSL/TLS encryption. Data at rest is stored on secured, access-controlled servers. We conduct regular security audits and staff privacy training.
You have the right to access, correct, export, or request deletion of your personal data. You may also object to certain processing activities. Submit requests via [email protected] at any time.
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Account data is typically retained for a minimum of five years after account closure.
EW77 (hereinafter referred to as "EW77", "we", "us", or "the Company") operates the online casino and sports betting platform accessible at ew77.cam (the "Platform"). EW77 is committed to protecting the personal data of all individuals who interact with our Platform, including registered players, prospective players, and visitors.
This Privacy Policy (the "Policy") sets out how EW77 collects, processes, stores, shares, and protects personal data in connection with the provision of our services. It also describes the rights available to you as a data subject and explains how you may exercise those rights.
This Policy applies to all users of the EW77 Platform regardless of their location, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations across Malaysia and internationally. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Important: This Policy should be read in conjunction with EW77's Terms & Conditions. In the event of any conflict between these documents on matters of data privacy, this Policy shall take precedence.
For the purposes of this Policy, the following definitions apply:
EW77 acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, EW77 is responsible for determining the purposes and lawful bases for which personal data is processed, ensuring that appropriate technical and organisational security measures are in place, and facilitating the exercise of Data Subject rights as described in this Policy.
Inquiries regarding data processing activities, requests to exercise your rights, or concerns about this Policy should be directed to EW77's data protection contact point at [email protected]. EW77 aims to acknowledge all data-related inquiries within 48 hours and to provide a substantive response within 30 calendar days of receipt.
EW77 collects personal data through multiple channels and at various stages of the customer relationship. The categories of data collected are described below:
When you register an account on EW77, we collect the following information:
To comply with our anti-money laundering (AML) obligations and to verify your identity before processing withdrawals, we collect:
In connection with deposits and withdrawals, we collect and retain:
EW77 does not store full payment card numbers or complete bank account credentials on our servers. Payment processing is handled by our certified payment partners who operate under their own PCI-DSS compliant environments.
We record all gaming and betting activity on the Platform, including game session logs, wager amounts, game outcomes, sports betting selections, and bonus usage. This data is retained for regulatory compliance, dispute resolution, and the improvement of our services.
When you access the Platform, we automatically collect technical data, including:
If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any information you provide in the course of the interaction. This data is used for quality assurance, staff training, and dispute resolution.
EW77 processes personal data on the following lawful bases:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (provision of gaming services) |
| Identity verification (KYC) | Legal obligation (AML compliance) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud detection and prevention | Legitimate interests (protecting the Platform and players) |
| Responsible gambling monitoring | Legitimate interests / Legal obligation |
| Marketing and promotional communications | Consent (where obtained) / Legitimate interests |
| Analytics and Platform improvement | Legitimate interests |
| Regulatory reporting | Legal obligation |
EW77 uses the personal data it collects for the following specific purposes:
EW77 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and gather analytical data. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. EW77 does not use third-party advertising or behavioural tracking cookies that share your data with advertising networks for purposes unrelated to EW77's own services.
EW77 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following controlled circumstances:
We engage carefully selected third-party service providers to assist in delivering our services. These include payment processors (for DuitNow, FPX, Touch 'n Go eWallet, and other Malaysian payment methods), identity verification and KYC service providers, fraud detection systems, and cloud infrastructure providers. All such third parties are engaged under binding data processing agreements that prohibit them from using your data for any purpose other than the specific services they provide to EW77.
EW77 may disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or our gaming licence conditions. In such cases, EW77 will disclose only the minimum data necessary to satisfy the legal requirement.
In the event of a merger, acquisition, asset sale, or restructuring of EW77's business, personal data held by EW77 may be transferred to the relevant successor entity. You will be notified of any such transfer and of any material changes to data processing arrangements that may result from it.
EW77 may share your personal data with third parties in circumstances not described above where you have provided your prior, specific, and informed consent to such sharing.
EW77 operates as an internationally licensed gaming platform and may, in the course of delivering its services, transfer personal data to data processors and service providers located outside of Malaysia. Where such transfers occur, EW77 ensures that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses, binding corporate rules, or transfers to jurisdictions that provide an adequate level of data protection.
EW77 will not transfer personal data to a country or territory unless satisfied that it offers an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
EW77 retains personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law and regulatory obligations. Our general retention guidelines are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification, unless a longer retention period is required by law.
EW77 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Key security measures include:
Security Tip for Players: Your account security is a shared responsibility. Always use a strong, unique password for your EW77 account, enable two-factor authentication where available, and never share your login credentials with any third party. EW77 will never ask for your password via email or live chat.
Subject to applicable data protection law, you hold the following rights in respect of your personal data processed by EW77. To exercise any of these rights, please contact us at [email protected] with your account details and a description of your request.
Request a copy of the personal data EW77 holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account profile.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
Request that EW77 restricts processing of your data in certain circumstances, for example while a dispute over its accuracy is resolved.
Receive a copy of your personal data in a structured, machine-readable format and transmit it to another data controller where technically feasible.
Object to processing based on legitimate interests or for direct marketing purposes. EW77 will cease such processing unless it demonstrates compelling legitimate grounds.
EW77 will respond to all verified data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further two months, in which case you will be notified of the extension and the reasons for it.
Where EW77 processes your personal data on the basis of consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, you may use the unsubscribe link in any marketing email or contact us at [email protected].
EW77 strictly prohibits the registration and use of its Platform by persons under the age of 21 years. EW77 does not knowingly collect personal data from minors. If EW77 becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that a minor in your care has registered an account on EW77, please contact us immediately at [email protected] so that we can take prompt action.
The EW77 Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to EW77's own data processing activities and does not extend to any third-party website or service that may be accessible via a link on the Platform. EW77 accepts no responsibility for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
EW77 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational arrangements. Where a material change is made to this Policy, EW77 will notify registered players by email and by posting a prominent notice on the Platform. The revised Policy will display an updated "Last Updated" date at the top of this page.
Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy. We recommend that you review this page periodically to stay informed of how EW77 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to EW77's data processing activities, please contact us through the following channels:
EW77 is committed to resolving all data-related inquiries promptly, professionally, and in accordance with applicable data protection obligations. All privacy-related requests receive priority handling by our designated data protection team.
Data Subject Requests: When submitting a request to exercise your data rights, please include your registered email address and a clear description of your request. EW77 may need to verify your identity before processing the request to ensure your data is not disclosed to an unauthorised party.
EW77 protects your personal data with bank-grade security so you can focus on the games. Join over 850,000 Malaysian players who trust EW77 with their gaming experience.